Since my time on the island, internet access has improved a huge amount. Although still costly, (hopefully sorted out in 2021 through the landing of the Equiano submarine cable and sharing the pipe with earth station customers), the actual access has got easier.
I remember in December 2016 I had poured myself a gin and tonic ready to watch my friend’s wedding streamed online from a church in Brighton. And a fault meant my connection was out, but being a Saturday, there was no way to report the fault. I called around and found out a WiFi hotspot was available at the Sandwich Shop in the market, so I bought a WiFi voucher for 1 hour from them just before they closed for the afternoon, and watched the wedding on my laptop on a concrete floor wedged between the closed butchers and some public toilets. In my hurry I’d forgotten to bring my gin and tonic.
Even at that time WiFi hotspots were available in the Market and Anne’s Place, I just didn’t know about it until a friend told me. I found out later that if you remember your login details from your router at home (which I never do) you can log onto these hotspots and use your home account, as long as you critically remember to log out afterwards if you don’t want any disruption to your home service.
The residential packages are a problem. All the prices are on the Sure website but in summary, being a high internet user thanks to being used to this luxury in the UK, I find the £90 Gold package slightly too little for two of us in the house, causing us to restrict our calls to the UK, making video streaming intertwine with anxiety, so I opt for Gold Plus which is double the Gold package and £180, way too much, it literally means I leave my internet modem on all the time, and stream all the Ukulele play along videos I want (I’ve started lessons, but that’s a story for another time). But friends of mine have silver or gold and cope fine.
The notable thing for me though is the mobile access. I didn’t get a mobile sim card for over a year, and then it took me another year to realise there was a magic trick you could do to get 4G access. [This is to change your Access Point Name (APN) – Prepaid APN ‘SURESHL’ and Post-paid APN ‘SURESHLPM’] see FAQs. No way can you leave 4G on, or it will suck up all of your credit, although regular packages are available for cheaper. This means that I can download whatsapp messages or facebook messages on my phone when I feel like checking it (although forget downloading images quickly).
I also worked out the roaming issue. Sometimes banks in UK want to send you text messages for security reasons. By refreshing your network (by choosing network or switching to automatic) your mobile will basically wake up and then pull any text messages it is looking for. Not on all networks, but I’m on GiffGaff and it works for me.
I went, as part of the St Helena Connected Group, to Sure in the Briars this morning for some further myth busting.
I was keen to find out why hotels and restaurants don’t give out ‘free WiFi’, except for Mantis (if you reside in the hotel). And I had thought that the licence which gives Sure exclusivity for selling internet was the reason. But I have since found out the interpretation of the licence is that any restaurant/café/hotel etc can give their WiFi password out to customers as long as they don’t charge for it. It just doesn’t exist because most of the businesses haven’t worked out how they would administer this to avoid going over any internet allowances. Using a gargoyle router (which restricts use per IP code), changing WiFi code daily or restricting hours of use are some ways I thought of, but for now, the only way to get internet whilst on the move is by buying a Sure sim card or by buying a voucher at a hot spot e.g. in the Sandwich Shop or Anne’s Place.
I also found out that 4G internet dongle technology and 4G routers, which make it possible for anyone with a laptop to roam the island and access internet, are all feasible today. But this be made more obvious on the Sure Website. Furthermore, Sure said bespoke packages can be made available, so if you are a Digital Nomad and want a bespoke connection, you can speak to Sure and see what will work. OK, the customer service counter might look at you a bit funny, but if you press the issue then the CEO tells me all is possible. Furthermore, and perhaps more easily, if you buy a local sim card you can also tether from your phone, meaning connecting a laptop to 4G internet is possible. It would be slow, you would turn it on and off depending on when you want to receive your emails, but possible.
Imagine this being your office for a day.






![IMG_20190427_211545116[1]](https://sthelenablog.files.wordpress.com/2019/05/img_20190427_2115451161.jpg?w=702)


![IMG_20190421_140011328[1]](https://sthelenablog.files.wordpress.com/2019/05/img_20190421_1400113281.jpg?w=702)
![IMG_20190421_175803373[1]](https://sthelenablog.files.wordpress.com/2019/05/img_20190421_1758033731.jpg?w=702)
![IMG_20190421_175758027[1]](https://sthelenablog.files.wordpress.com/2019/05/img_20190421_1757580271.jpg?w=702)
![IMG_20190421_171323016_HDR[2]](https://sthelenablog.files.wordpress.com/2019/05/img_20190421_171323016_hdr2.jpg?w=702)
![IMG_20190421_140824523_HDR[1]](https://sthelenablog.files.wordpress.com/2019/05/img_20190421_140824523_hdr1.jpg?w=702)
![IMG_20190420_195143357[1]](https://sthelenablog.files.wordpress.com/2019/05/img_20190420_1951433571.jpg?w=702)